Understanding Your Invoice

Invoice Overview

Invoices are generated on the first day of each billing cycle. View all invoices under Settings > Billing > Invoice History.

Line Items Explained

• Subscription fee — base charge for your plan multiplied by agent seats
• Prorated charges — partial charges for agents added mid-cycle
• Prorated credits — credits for agents removed or plan downgrades
• Add-ons — charges for additional features
• Taxes — applicable sales tax or VAT

Common Billing Discrepancies

If your invoice does not match expectations, check: mid-cycle agent changes, plan upgrades, tax rate changes, or add-on activation. Click any line item for a detailed breakdown.

Payment Methods

We accept Visa, Mastercard, American Express, and bank transfers for annual plans.

Disputing a Charge

Contact our billing team within 30 days of the invoice date with your account ID and the specific line item.