Requesting a Refund

Refund Eligibility

• Within 30 days of purchase — full refund for annual plans
• Service outage credits — credits for downtime exceeding SLA guarantees
• Billing errors — full refund for charges made in error
• Duplicate charges — immediate refund for duplicate payments

How to Request a Refund

1. Go to Settings > Billing > Invoice History
2. Find the invoice with the charge you want refunded
3. Click Request Refund
4. Select a reason and add details
5. Click Submit Request

Processing Timeline

• Credit card refunds: 5-10 business days
• Bank transfer refunds: 10-15 business days
• Account credits: applied immediately

Partial Refunds

If you have used the service for part of a billing period, we may issue a partial refund for the unused portion based on remaining days multiplied by your daily rate.

Cancellation vs. Refund

Requesting a refund does not cancel your subscription. To stop your service, cancel under Settings > Subscription > Cancel Plan.